Shipping Policy

All orders are dispatched from our distribution center located in Millersburg, PA 17061, United States. Shipping times may vary depending on your destination address.

Gotz Dolls USA Inc can deliver to APO and FPO addresses. However, please note that we do not ship to Canada or internationally outside of the United States. If you have any queries or if you would like international shipping, please free to contact us at shop@goetz-puppen.de.

Orders over $100.00 qualify for FREE standard shipping (Please note: standard shipping times vary based on the delivery address). Orders under $100.00 will imply a flat rate shipping charge of $9.95 for shipping zones 1-6 (2-7 business days) and $15.95 for shipping zones 7-8. For Alaska and Hawaii, standard shipping is $15.95 with free shipping for orders over $100.00.

Our customer service and shipping department operate Monday through Friday. Orders placed Monday through Thursday will be shipped within 1-3 business days from the time of purchase. Orders placed after 12:30 PM EST on Friday through Sunday will be shipped on Monday.

If you require your order to arrive by Christmas, please consider the destination address before placing your order. Since we ship from PA, deliveries to California may take up to a week.