Terms & Conditions

We accept Shopify Payment methods. When using your credit card and if different from the shipping address please provide your credit card billing address and daytime/evening phone numbers. If the billing address does not match the one on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. COD orders are not accepted.

Please note that we process your order as soon as it is received. Following this modifications to your order may not always be possible. Please email us at shop@goetz-puppen.de if you have changes to your order and we will attempt to accommodate you.

Price and/or description changes

All prices, pictures and descriptions on this site are subject to change. Gotz USA is not responsible for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store's prices are not refundable.